RETURNS & EXCHANGES
We do not offer refunds or exchange for change of mind
Where products are found to be faulty, we will offer an exchange or store credit to the value of price paid at the time of purchase excluding shipping costs, and within 10 days from date of purchase. We will need proof of fault such as photographs, and request that you email us prior to sending goods back, to receive approval.
Once approval for exchange or credit has been given, the customer is responsible for all costs incurred to return parcel back to Mini Soiree. We suggest using a trackable mode of delivery, as we will not be held responsible for lost or misplaced parcels during transit.
To be eligible for a refund the products must be unused and in undamaged packaging on their return. Once the parcel in returned a refund will be made using the original method of purchase excluding shipping costs
We will only offer exchange or credit for faulty items not faulty packaging.
CANCELLATIONS AND ORDER AMENDMENTS
Unfortunately we are unable to cancel or make any changes to an order (including delivery address, change to colours and sizes, or removing items) after an order is placed. Please ensure all details provided are full and correct at the time of order placement.
Retail prices are in Australian dollars and include Goods and Services Tax (“GST”).
We currently offer free shipping on all orders of $150 and more, and flat rate shipping of $9.95 for all orders under $150.
We aim to dispatch all orders within 5 business days from time of purchase.
At this time we only ship within Australia.
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